Store Lead & Customer Experience Champion

Torrid; Simpsonville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Associate discount 50%

Additional monthly discount coupon

Mental health resources

Sick time

401K with Company match

Employee Stock Purchase Program

Tuition reimbursement

Job summary

Torrid is seeking a dedicated Keyholder at our Simpsonville, KY store to support the management team in daily operations and deliver an exceptional shopping experience for customers.

You will lead selling efforts, maintain store standards, and help drive merchandise strategies while ensuring a welcoming, organized environment. This role requires flexibility including holidays, nights, and weekends to meet business needs.

Qualifications

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashioned focused and stay on top of current trends

Responsibilities

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

Skills

Retail leadership

Customer service

Multi-tasking

Flexibility

Tools

Register operations

Job description

Torrid is seeking a dedicated Keyholder at our Simpsonville, KY store to support the management team in daily operations and deliver an exceptional shopping experience for customers.

You will lead selling efforts, maintain store standards, and help drive merchandise strategies while ensuring a welcoming, organized environment. This role requires flexibility including holidays, nights, and weekends to meet business needs.