Keyholder: Retail Store Lead & Customer Experience

Torrid; Franklin (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Associate discount 50%

Monthly discount coupon

Mental health resources

401K with Company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Sick time benefit

Job summary

Torrid in Franklin, TN is seeking a Keyholder to support the store management team, opening and closing duties, and delivering an exceptional shopping experience for customers. This role emphasizes leadership, sales skills, and a hands-on approach to daily operations in a fast-paced, fashion-forward environment.

You will drive KPI goals in partnership with the management team, model the Torrid connection through customer service, and help implement merchandising strategies while maintaining a

Qualifications

• Previous specialty/apparel retail management experience with proven sales results.
• Ability to lead a team to meet KPIs and provide excellent customer service.
• Flexible schedule including holidays, nights and weekends.

Responsibilities

• Assist store management with daily operations and open/close duties.
• Lead selling efforts with product knowledge to drive add-on sales.
• Ensure a clean, inviting store environment aligned with brand standards.
• Serve as acting Manager on Duty when Store Management is absent.

Skills

Retail management

Customer service

Sales

Team leadership

Job description

Torrid in Franklin, TN is seeking a Keyholder to support the store management team, opening and closing duties, and delivering an exceptional shopping experience for customers. This role emphasizes leadership, sales skills, and a hands-on approach to daily operations in a fast-paced, fashion-forward environment.

You will drive KPI goals in partnership with the management team, model the Torrid connection through customer service, and help implement merchandising strategies while maintaining a