Store Keyholder: Leadership, Sales & Guest Experience

Torrid; Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Associate discount 50%

Monthly discount coupon

Mental health resources

401K match

ESPP

Tuition reimbursement

Job summary

Torrid is seeking a Keyholder to support store management, help drive KPI goals, and deliver an exceptional shopping experience. You will lead sales efforts, assist with merchandise strategies, and perform register duties as needed.

The role requires flexible scheduling, including holidays, nights, and weekends, and prior specialty apparel retail management experience with a customer-service focus. Join a team that values inclusivity and growth.

Qualifications

• Previous specialty/apparel retail management experience with proven ability to lead teams.
• Strong customer service and sales-focused approach.
• Able to multitask in a fast-paced environment.
• Fashion awareness and trend knowledge.

Responsibilities

• Partner with management to meet KPI goals.
• Lead selling and customer service to build loyalty.
• Help implement merchandise strategies and keep store inviting.
• Handle register functions and drive add-on sales.
• Act as Manager on Duty when Store Management is away.
• Work a flexible schedule including holidays, nights, and weekends.

Skills

Retail management

Sales performance

Team leadership

Customer service

Job description

Torrid is seeking a Keyholder to support store management, help drive KPI goals, and deliver an exceptional shopping experience. You will lead sales efforts, assist with merchandise strategies, and perform register duties as needed.

The role requires flexible scheduling, including holidays, nights, and weekends, and prior specialty apparel retail management experience with a customer-service focus. Join a team that values inclusivity and growth.