Store Lead: Customer Experience & Ops

URBN Urban Outfitters, Inc.; Boston (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder for our Boston store to support daily operations, drive sales through authentic customer connections, and uphold brand standards. You will contribute to an energetic, service-focused environment and help execute visual and operational tasks to meet store goals.

The role requires weekend and holiday availability and a passion for the URBN brand. You will collaborate with store leadership to deliver a seamless customer experience across in-store,

Qualifications

• Leads by example in a service culture delivering extraordinary customer interactions.
• Ability to motivate others and maintain an energetic store pace.
• Willingness to work nights, weekends and holidays.
• Shows passion for the URBN brand and values.

Responsibilities

• Actively participates as floor service leader, communicating daily sales goals and metrics.
• Teach and share product knowledge and brand messaging to the team.
• Deliver exceptional customer interactions and prioritize service over tasks.

Skills

Leadership experience

Team player

Flexible hours

Brand passion

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder for our Boston store to support daily operations, drive sales through authentic customer connections, and uphold brand standards. You will contribute to an energetic, service-focused environment and help execute visual and operational tasks to meet store goals.

The role requires weekend and holiday availability and a passion for the URBN brand. You will collaborate with store leadership to deliver a seamless customer experience across in-store,