Brand Experience Lead: Sales & Team Growth

URBN Urban Outfitters, Inc.; San Juan Capistrano (CA); Hybrid; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

Employee discounts

Retirement benefits

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to collaborate with store leadership in supervising daily store operations, driving sales, and delivering an engaging guest experience that reflects the FP brand.

This role supports inventory and safety standards, participates in omni‑channel initiatives, trains team members, and helps create an energized, customer‑focused environment through leadership and proactive problem solving.

Qualifications

• Love for the FP brand.
• Leads as a strong team player and natural leader.
• Willingness to work nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Brand Experience: acts as a brand ambassador and creates an engaging customer experience.
• Leadership + Team Management: leads by example, motivates the team, and drives sales.
• Visual + Business Operations: supports daily store operations, shipment processing, restocking, and visual standards.
• Communication + Relationships: fosters inclusive culture, communicates with leadership, and shares information with the team.

Skills

Love for FP brand

Leadership

Team player

Flexible hours

Eagerness to learn

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to collaborate with store leadership in supervising daily store operations, driving sales, and delivering an engaging guest experience that reflects the FP brand.

This role supports inventory and safety standards, participates in omni‑channel initiatives, trains team members, and helps create an energized, customer‑focused environment through leadership and proactive problem solving.