Store Lead: Customer Experience & Sales Coach

URBN Urban Outfitters, Inc.; Westport (CT); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO and retirement savings

Generous employee discounts

Job summary

URBN Urban Outfitters, Inc. in Westport, CT is seeking a Key Holder to support store operations, drive sales, and create an engaging, customer-focused environment for FP shoppers.

You will act as a brand ambassador, lead by example, and collaborate with the management team to deliver exceptional service, uphold brand standards, and ensure accurate omni-channel order processing.

The role requires flexible hours, including nights, weekends, and holidays, with starting pay at USD 18.63 per hour.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Create engaging customer experiences with store leadership.
• Drive sales through personalized service, styling, and outfitting recommendations.
• Ensure omni-channel orders are processed timely and accurately.
• Maintain FP visual and display standards and store cleanliness.
• Foster open dialogue and teamwork with all levels of staff.

Skills

Brand ambassador

Leadership

Team player

Flexible hours

Customer service

Job description

URBN Urban Outfitters, Inc. in Westport, CT is seeking a Key Holder to support store operations, drive sales, and create an engaging, customer-focused environment for FP shoppers.

You will act as a brand ambassador, lead by example, and collaborate with the management team to deliver exceptional service, uphold brand standards, and ensure accurate omni-channel order processing.

The role requires flexible hours, including nights, weekends, and holidays, with starting pay at USD 18.63 per hour.