Brand Experience Lead — Store Ops & Customer Service

URBN Urban Outfitters, Inc.; Burlington (VT); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Paid time off

Job summary

URBN Urban Outfitters, Inc. in Burlington, VT is seeking a Key Holder to supervise daily store operations and drive sales through genuine customer connections.

You will lead by example, uphold service standards, and support omni-channel shopping experiences across MPOS, POS, and curbside pickup. The role emphasizes brand representation, teamwork, opening/closing duties, and maintaining store standards while meeting safety and inventory goals.

Qualifications

• Leadership experience in retail settings.
• Ability to work nights, weekends, and holidays.
• Strong customer service and team collaboration.
• Eagerness to learn and grow within the organization.

Responsibilities

• Represent the brand reflecting company values.
• Provide exceptional customer interactions and drive sales.
• Support omni-channel shopping experiences (MPOS, POS, curbside).
• Assist with opening/closing procedures and store operations.

Skills

Leadership

Team player

Flexible hours

Growth mindset

Brand knowledge

Job description

URBN Urban Outfitters, Inc. in Burlington, VT is seeking a Key Holder to supervise daily store operations and drive sales through genuine customer connections.

You will lead by example, uphold service standards, and support omni-channel shopping experiences across MPOS, POS, and curbside pickup. The role emphasizes brand representation, teamwork, opening/closing duties, and maintaining store standards while meeting safety and inventory goals.