Brand Experience Leader: Store Ops & Service

Urban Outfitters; Boston (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Retirement savings

Job summary

Urban Outfitters is seeking a Key Holder at the Boston store to support the store management team in daily operations and drive a high-energy, customer-focused environment. The role emphasizes leadership, product knowledge, and delivering a seamless omni-channel experience.

You will participate in opening and closing procedures, assist with shipment processing and visual standards, and help meet daily sales goals while maintaining strong customer connections and team collaboration.

Qualifications

• Passion for UObrand.
• Leadership experience.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Lead by example in delivering exceptional customer interactions.
• Support store management with opening/closing procedures and daily operations.
• Ensure omni-channel orders are processed timely and accurately.
• Uphold safety standards and inventory accuracy; follow company policies.
• Foster a positive service environment and meet daily sales goals.

Skills

Brand passion

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Urban Outfitters is seeking a Key Holder at the Boston store to support the store management team in daily operations and drive a high-energy, customer-focused environment. The role emphasizes leadership, product knowledge, and delivering a seamless omni-channel experience.

You will participate in opening and closing procedures, assist with shipment processing and visual standards, and help meet daily sales goals while maintaining strong customer connections and team collaboration.