Store Lead: Customer Experience & Operations

Five Below; Macedonia (OH); On-site; USD 15,153 - 17,908; Part time

Job summary

Five Below is seeking an hourly Store Lead to drive exceptional customer service and oversee daily store operations. You will train associates, manage opening/closing duties, and collaborate with leadership on merchandising and recovery strategies.

The role emphasizes leadership, multitasking, and maintaining composure under pressure in a fast-paced environment. Equal opportunity employer with focus on guest experience.

Qualifications

• Must have a High School Diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and problem-solving.
• Ability to remain composed under pressure.

Responsibilities

• Wow customers with personal contact and a fast, friendly checkout experience.
• Oversee daily store activities and support customer service.
• Assist with receiving, unpacking, and stocking of new stock.
• Act as Manager on Duty and handle store operations when needed.
• Open or close the store; secure cash and maintain security.
• Support onboarding and ongoing training of associates.
• Drive sales and control expenses through merchandising and service.
• Collaborate with leadership on merchandising procedures and recovery.
• Perform general store maintenance and housekeeping.

Skills

Leadership

Communication

Multitasking

Creative thinking

Pressure management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an hourly Store Lead to drive exceptional customer service and oversee daily store operations. You will train associates, manage opening/closing duties, and collaborate with leadership on merchandising and recovery strategies.

The role emphasizes leadership, multitasking, and maintaining composure under pressure in a fast-paced environment. Equal opportunity employer with focus on guest experience.