Customer-Experience Store Leader

Five Below; Williamsport (Lycoming County); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below is hiring a store leadership professional to guide daily operations, train associates, and drive sales while maintaining exceptional customer service. You will oversee opening/closing, cash handling, and stock management in a fast-paced retail environment.

The role requires management experience, strong communication, multitasking, and composure under pressure to keep the store running smoothly and guest-focused.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and problem-solving.
• Ability to remain composed under pressure.

Responsibilities

• Wows the customer through personal contact and ensures a fast, friendly checkout.
• Trains crew on the BEST customer service experience.
• Oversees daily activities of store associates and maintains high service standards.
• Assists with receiving, unpacking and organizing new stock for quick shelf placement.
• Acts as Manager on Duty when needed, overseeing store operations and staff.
• Manages opening/closing, cash handling, alarms and daily operations.
• Supports onboarding and ongoing training of associates.
• Drives store sales and controls expenses by optimizing merchandising and staffing.
• Collaborates with store leadership on merchandising and store upkeep.

Skills

Management experience

Verbal & written communication

Multi-tasking

Creative thinking

Composure under pressure

Customer service

Education

High School Diploma

College experience preferred

Job description

Five Below is hiring a store leadership professional to guide daily operations, train associates, and drive sales while maintaining exceptional customer service. You will oversee opening/closing, cash handling, and stock management in a fast-paced retail environment.

The role requires management experience, strong communication, multitasking, and composure under pressure to keep the store running smoothly and guest-focused.