Store Lead: Customer Experience & Operations

Walgreens; Castle Rock (CO); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a candidate to open and close the store in the absence of store management, manage cash handling, and ensure floor and stock room readiness for the day. You will also handle returns, refunds, cash drops, and provide change. Customer experience must be modeled and delivered daily.

The role emphasizes greeting customers, assisting with products, and resolving issues to ensure a positive experience across the store.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

English proficiency

Job description

Walgreens is seeking a candidate to open and close the store in the absence of store management, manage cash handling, and ensure floor and stock room readiness for the day. You will also handle returns, refunds, cash drops, and provide change. Customer experience must be modeled and delivered daily.

The role emphasizes greeting customers, assisting with products, and resolving issues to ensure a positive experience across the store.