Store Lead - Customer Experience & Ops

Walgreens; Maryville (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a front-line team member to help open and close the store in the manager's absence, handle cash and POS tasks, and ensure shelves and stock rooms are ready for the day. The role includes assisting customers, processing returns and refunds, and maintaining accurate transactions at the registers.

You will contribute to a distinctive Walgreens shopping experience, greet customers, resolve questions, and support inventory and merchandising efforts to keep the store in top

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups, cash handling, and ensuring floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver a delightful customer experience.

Skills

Leadership experience

Supervisory experience

Retail key holder

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a front-line team member to help open and close the store in the manager's absence, handle cash and POS tasks, and ensure shelves and stock rooms are ready for the day. The role includes assisting customers, processing returns and refunds, and maintaining accurate transactions at the registers.

You will contribute to a distinctive Walgreens shopping experience, greet customers, resolve questions, and support inventory and merchandising efforts to keep the store in top