Shift Lead: Customer Experience & Operations

Walgreens; Greenville (SC); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens is seeking a frontline leader to open and close the store in the absence of management, handle cash duties, and ensure the floor and stock room are ready for the day. You will engage customers, handle returns, refunds, and price changes, and supervise team members to deliver a distinctive Walgreens experience.

The role emphasizes accurate inventory, compliance with policies, and collaboration with store management, with opportunities to train others and maintain store standards.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Greets customers and assists with products and services; resolves issues to ensure a positive experience.
• Manages store keys, supports vendor deliveries, and oversees basic pricing and signage.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a frontline leader to open and close the store in the absence of management, handle cash duties, and ensure the floor and stock room are ready for the day. You will engage customers, handle returns, refunds, and price changes, and supervise team members to deliver a distinctive Walgreens experience.

The role emphasizes accurate inventory, compliance with policies, and collaboration with store management, with opportunities to train others and maintain store standards.