Shift Lead: Customer Experience & Ops

Walgreens; Hinsdale (IL); On-site; USD 36,000 - 47,000; Full time

Job summary

Walgreens is seeking candidates to open and close stores in the absence of management, ensuring systems start-up, cash handling, and floor readiness for the day. You will handle returns, refunds, and cash drops, while modeling a distinctive customer experience and engaging customers with helpful service.

Role emphasizes leadership, compliance with pricing and policies, and maintaining store appearance and inventory accuracy to support smooth daily operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.

Skills

Leadership experience

Customer service

Cash handling

English fluency

Job description

Walgreens is seeking candidates to open and close stores in the absence of management, ensuring systems start-up, cash handling, and floor readiness for the day. You will handle returns, refunds, and cash drops, while modeling a distinctive customer experience and engaging customers with helpful service.

Role emphasizes leadership, compliance with pricing and policies, and maintaining store appearance and inventory accuracy to support smooth daily operations.