Shift Lead - Customer Experience & Store Operations

Walgreens; Millsboro (DE); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is hiring to open and close the store in the absence of management, ensuring cash handling accuracy and ready floor stock for daily business. The role emphasizes delivering a distinctive customer experience and supporting store operations.

You will engage customers, resolve issues, and help co-create a proactive service environment while adhering to policies and compliance requirements.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• We are an Equal Opportunity Employer, including disability/veterans.

Responsibilities

• Opens and closes the store in the absence of store management and ensures floor and stock room are ready.
• Completes product returns, refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and offers assistance with products and services.
• Acts as liaison between management and team members when store management is not present.

Skills

Leadership experience

Retail key holder

English fluency

Education

PTCB certification / Pharmacy license

Tools

Store systems & equipment

Job description

Walgreens is hiring to open and close the store in the absence of management, ensuring cash handling accuracy and ready floor stock for daily business. The role emphasizes delivering a distinctive customer experience and supporting store operations.

You will engage customers, resolve issues, and help co-create a proactive service environment while adhering to policies and compliance requirements.