Store Lead & Customer Experience Coach

Designer Brands; North Attleborough (MA); On-site; USD 25,000 - 40,000; Full time

Job summary

Designer Brands is seeking a Store Team Member to support customer service, merchandising, omni activities, and inventory-related actions to drive sales. You will partner with management to prioritize daily tasks, assist in merchandise placement, fulfillment, and store recovery, and help ensure policy compliance and asset protection across shifts.

Responsibilities include maintaining store standards, completing open/close duties, and leveraging inventory reports to boost sales.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Strong verbal and written communication.
• Ability to move with tempo and hold team accountable to time-bound tasks.
• Availability to work nights, weekends, holidays, and varied shifts.
• Proficient with technology for customer interactions (Register, iPhone, Calculator).
• Able to stand or walk up to 100% of shift.
• Able to lift up to 50 pounds occasionally to frequently.
• Able to stoop, kneel, crouch or crawl frequently.

Responsibilities

• Maintain store standards to ensure positive customer experience.
• Complete daily open/close tasks including cleaning and recovery.
• Review action plans to ensure tasks are completed.
• Support inventory-related actions and omni activities.
• Assist Store Manager with associate timekeeping, scheduling, and payroll tasks.

Skills

Customer service

Communication

Tech literacy

Team accountability

Shift availability

Mobility

Lifting 50 lbs

Stamina standing/walking

Education

High school diploma

Some college preferred

Tools

POS system (Register)

Job description

Designer Brands is seeking a Store Team Member to support customer service, merchandising, omni activities, and inventory-related actions to drive sales. You will partner with management to prioritize daily tasks, assist in merchandise placement, fulfillment, and store recovery, and help ensure policy compliance and asset protection across shifts.

Responsibilities include maintaining store standards, completing open/close duties, and leveraging inventory reports to boost sales.