Assistant Store Manager - Customer Experience & Ops

Designer Brands; Citrus Heights (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

Designer Brands is seeking a retail leader to support store management with customer service, merchandising, omni activities and inventory control. You will partner with the Store Manager to drive daily priorities and ensure policy compliance while maintaining a safe environment.

The role requires strong communication, teamwork, and the ability to work evenings and weekends. Experience in management and high school completion are preferred, with some college encouraged.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Be empowered to meet the customer where they are and personalize their experience.
• Elevate in-store experience and coach associates to achieve KPI and store goals.
• Respond to customer and associate requests with urgency.
• Review and communicate daily/weekly/monthly progress.
• Increase sales by leveraging inventory reports and optimizing presentations.
• Ensure execution of audits, donations, transfers, and damages.
• Work with Store Manager to ensure policy compliance.
• Manage inventory activities including freight receipt and MOOS.
• Support omni activities like BOPIS and Charge/Send.
• Provide supply needs to ensure smooth operations.
• Put the customer first and maintain a safe store environment.

Skills

Customer service

Team leadership

Communication

Time management

Availability evenings/weekends

Technology use

Stamina/standing

Lifting

Education

High school diploma or equivalent

Some college preferred

Job description

Designer Brands is seeking a retail leader to support store management with customer service, merchandising, omni activities and inventory control. You will partner with the Store Manager to drive daily priorities and ensure policy compliance while maintaining a safe environment.

The role requires strong communication, teamwork, and the ability to work evenings and weekends. Experience in management and high school completion are preferred, with some college encouraged.