Retail Assistant Manager - Customer Experience Leader

knitwellgroup; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and careerAdv

Job summary

LOFT is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This role offers leadership on the sales floor, coaching, and collaboration with the Store Manager to recruit and develop talent.

The ideal candidate brings retail leadership experience, a hospitality mindset, and comfort with technology and POS systems to ensure a seamless omnichannel shopping experience for customers.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Act as a leader on the sales floor and model brand behaviors.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to provide customers with a seamless omnichannel experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

Technology proficiency

Business acumen

Initiative

Tools

POS system

Job description

LOFT is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This role offers leadership on the sales floor, coaching, and collaboration with the Store Manager to recruit and develop talent.

The ideal candidate brings retail leadership experience, a hospitality mindset, and comfort with technology and POS systems to ensure a seamless omnichannel shopping experience for customers.