Retail Assistant Manager - Customer Experience Leader

knitwellgroup; Athens (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

LOFT is seeking an Assistant Manager to support customer experience and strengthen store culture. You will lead on the sales floor, coach associates, and help drive results while nurturing relationships with customers and teammates.

Ideal candidates bring at least 1 year of retail leadership, a hospitality mindset, and solid tech skills, including POS usage. This role offers growth across LOFT brands in a dynamic, inclusive environment.

Qualifications

• 1+ year retail management or supervisory experience.
• Hospitality mindset when connecting with customers and associates.
• Tech proficiency and ability to operate a POS system.
• Strong business acumen with ability to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors.
• Educate and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to provide a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Skills

Customer focus

Hospitality mindset

Tech proficient

Business acumen

Initiative

Tools

Point-of-Sale System

Job description

LOFT is seeking an Assistant Manager to support customer experience and strengthen store culture. You will lead on the sales floor, coach associates, and help drive results while nurturing relationships with customers and teammates.

Ideal candidates bring at least 1 year of retail leadership, a hospitality mindset, and solid tech skills, including POS usage. This role offers growth across LOFT brands in a dynamic, inclusive environment.