Keyholder - Retail Leadership & Customer Experience

Torrid; Simpsonville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Associate discount 50%

401K with Company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Sick time benefit

Job summary

Torrid in Simpsonville, KY is seeking a capable Keyholder to support store management in daily operations and to deliver an exceptional shopping experience for our customers.

You’ll lead a team on the sales floor, drive KPIs, manage registers, and help implement merchandise strategies while maintaining a clean, inviting environment. Flexible schedule including holidays and weekends is required. You’ll model Torrid’s inclusive culture and empower colleagues through coaching and recognition.

Qualifications

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance.
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience.
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success.
• Be fashion-focused and stay on top of current trends.

Responsibilities

• In partnership with management team, ensure store is achieving company objectives and KPI goals.
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty.
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop.
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales.
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty.
• Ability to work a flexible schedule inclusive of holidays, nights and weekends.

Skills

Retail management experience

Leadership

Customer service

Sales proficiency

Tools

POS system

Job description

Torrid in Simpsonville, KY is seeking a capable Keyholder to support store management in daily operations and to deliver an exceptional shopping experience for our customers.

You’ll lead a team on the sales floor, drive KPIs, manage registers, and help implement merchandise strategies while maintaining a clean, inviting environment. Flexible schedule including holidays and weekends is required. You’ll model Torrid’s inclusive culture and empower colleagues through coaching and recognition.