Store Lead & Customer Experience Champion

Bath & Body Works; Rocky Mount (NC); On-site; USD 1,791,000 - 2,342,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay on-demand wages

Job summary

Bath & Body Works is seeking a motivated Key Holder to support store leadership, drive sales, and deliver exceptional customer experiences. You will lead daily operations, coach associates, and ensure adherence to brand standards while facilitating a welcoming environment for shoppers.

This role emphasizes strong communication, teamwork, and hands-on product knowledge to meet sales goals and maintain store presentation. The position requires flexibility for varied shifts and peak times.

Qualifications

• Customer-first mindset in a fast-paced retail environment.
• Ability to coach and de-escalate in store situations.
• Strong communication and leadership to support store operations.

Responsibilities

• Lead and support store tasks and operations as delegated by Store Manager.
• Provide feedback to managers on performance.
• Deliver exceptional in-store experiences through selling and product knowledge.
• Demonstrate company policies and store strategies to the team.
• Set daily goals and direct the team at start of shifts.
• Perform opening/closing routines and handle shipments and directives.
• Create connections with customers and make personalized recommendations.
• Assist with floorset, window changes, and visual presentation.
• Maintain safety, cleanliness, and compliance with standards.

Skills

Customer service

Leadership

Sales

Communication

Coaching

Education

High school diploma or GED

Tools

POS system

Job description

Bath & Body Works is seeking a motivated Key Holder to support store leadership, drive sales, and deliver exceptional customer experiences. You will lead daily operations, coach associates, and ensure adherence to brand standards while facilitating a welcoming environment for shoppers.

This role emphasizes strong communication, teamwork, and hands-on product knowledge to meet sales goals and maintain store presentation. The position requires flexibility for varied shifts and peak times.