Store Lead & Customer Experience Champion

Bath & Body Works

Rocky Mount (NC)

On-site

USD 1,791,000 - 2,342,000

Full time

4 hours ago
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Benefits offered by this job

40% merchandise discount
DailyPay on-demand wages

Job summary

Bath & Body Works is seeking a motivated Key Holder to support store leadership, drive sales, and deliver exceptional customer experiences. You will lead daily operations, coach associates, and ensure adherence to brand standards while facilitating a welcoming environment for shoppers.

This role emphasizes strong communication, teamwork, and hands-on product knowledge to meet sales goals and maintain store presentation. The position requires flexibility for varied shifts and peak times.

Qualifications

  • Customer-first mindset in a fast-paced retail environment.
  • Ability to coach and de-escalate in store situations.
  • Strong communication and leadership to support store operations.

Responsibilities

  • Lead and support store tasks and operations as delegated by Store Manager.
  • Provide feedback to managers on performance.
  • Deliver exceptional in-store experiences through selling and product knowledge.
  • Demonstrate company policies and store strategies to the team.
  • Set daily goals and direct the team at start of shifts.
  • Perform opening/closing routines and handle shipments and directives.
  • Create connections with customers and make personalized recommendations.
  • Assist with floorset, window changes, and visual presentation.
  • Maintain safety, cleanliness, and compliance with standards.

Skills

Customer service
Leadership
Sales
Communication
Coaching

Education

High school diploma or GED

Tools

POS system

Job description

Bath & Body Works is seeking a motivated Key Holder to support store leadership, drive sales, and deliver exceptional customer experiences. You will lead daily operations, coach associates, and ensure adherence to brand standards while facilitating a welcoming environment for shoppers.

This role emphasizes strong communication, teamwork, and hands-on product knowledge to meet sales goals and maintain store presentation. The position requires flexibility for varied shifts and peak times.

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