Retail Key Holder: Lead Store & Deliver Great Experiences

Bath & Body Works

Miami (FL)

On-site

USD 32,000 - 52,000

Full time

2 days ago
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Benefits offered by this job

40% merchandise discount
DailyPay wages access
Tuition assistance with Guild

Job summary

Bath & Body Works is seeking a Key Holder to champion store leadership and drive sales through effective execution of daily operations. You will lead by example, coach associates, and ensure a safe, engaging customer experience while maintaining brand standards.

The role emphasizes strong teamwork, communication, and the ability to adapt to peak times, holidays, and varied shifts in a fast-paced retail environment.

Qualifications

  • Thrives in a customer-first based retail environment.
  • Ability to foster a customer-focused selling culture.
  • Demonstrated sales, customer experience, and operational results in a fast-paced environment.
  • Effective communication skills, being open to feedback, and the ability to adapt quickly.
  • Ability to provide in-the-moment coaching to associates.
  • Ability to de-escalate store and customer situations effectively.
  • Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

  • Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
  • Provide individual and team performance feedback and recommendations to managers.
  • Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
  • Display knowledge of product, company policies, and store strategies.
  • Set the direction and goals for the day/shift when associates arrive for work.
  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
  • Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
  • Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
  • All store positions require constant physical activity, including standing, walking, reaching, and lifting.
  • Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
  • Associates should be able to lift 10 pounds consistently and up to 50 pounds.
  • Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
  • Maintain our values, policies, and procedures.

Job description

Bath & Body Works is seeking a Key Holder to champion store leadership and drive sales through effective execution of daily operations. You will lead by example, coach associates, and ensure a safe, engaging customer experience while maintaining brand standards.

The role emphasizes strong teamwork, communication, and the ability to adapt to peak times, holidays, and varied shifts in a fast-paced retail environment.

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