Retail Key Holder — Lead Customer Experience & Ops

lbrands

Grove City (Mercer County)

On-site

USD 21,000 - 28,000

Full time

3 days ago
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Benefits offered by this job

DailyPay
Tuition assistance
Merchandise discount
Educational benefits
Employee Assistance Program (EAP)

Job summary

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

This role requires lifting, standing, and flexible hours including evenings, weekends, and holidays.

Qualifications

  • Customer-first mindset for retail success.
  • Ability to work peak days and varied shifts (evenings, weekends, holidays).
  • Strong communication and coaching abilities.

Responsibilities

  • Lead as Manager on Duty when scheduled to address customer experience and operations.
  • Provide feedback and recommendations to managers.
  • Lead in-store customer experiences through selling behaviors and product knowledge.
  • Demonstrate knowledge of products, policies, and store strategies.
  • Set the direction and goals for the day/shift on arrival.
  • Perform opening/closing routines including deposits and shipment receipt.
  • Create connections with customers through needs discovery and recommendations.
  • Assist with floorset execution, visual presentation, and marketing placement.
  • Maintain safety, cleanliness and adherence to standards.
  • Lift up to 50 pounds as required.

Skills

Customer focus
Sales experience
Communication skills
Coaching
De-escalation

Education

High school diploma / GED

Job description

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

This role requires lifting, standing, and flexible hours including evenings, weekends, and holidays.

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