Retail Key Holder — Lead Customer Experience & Ops

lbrands

Grove City (Mercer County)

On-site

USD 21,000 - 28,000

Full time

3 days ago

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Benefits offered by this job

DailyPay

Tuition assistance

Merchandise discount

Educational benefits

Employee Assistance Program (EAP)

Job summary

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

This role requires lifting, standing, and flexible hours including evenings, weekends, and holidays.

Qualifications

Customer-first mindset for retail success.
Ability to work peak days and varied shifts (evenings, weekends, holidays).
Strong communication and coaching abilities.

Responsibilities

Lead as Manager on Duty when scheduled to address customer experience and operations.
Provide feedback and recommendations to managers.
Lead in-store customer experiences through selling behaviors and product knowledge.
Demonstrate knowledge of products, policies, and store strategies.
Set the direction and goals for the day/shift on arrival.
Perform opening/closing routines including deposits and shipment receipt.
Create connections with customers through needs discovery and recommendations.
Assist with floorset execution, visual presentation, and marketing placement.
Maintain safety, cleanliness and adherence to standards.
Lift up to 50 pounds as required.