Retail Key Holder — Lead Customer Experience & Operations

Bath & Body Works; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition reimbursement

Job summary

Bath & Body Works is seeking a driven Key Holder to support sales plans through effective store and operational execution. You will lead on-duty tasks, coach associates, and ensure outstanding customer experiences through product knowledge and relationship-building.

The role requires flexibility for evenings, weekends, and holidays, with a focus on store standards, safety, and driving business results.

Qualifications

• Customer-first mindset in a retail environment.
• Strong communication and coaching skills.
• Able to lead and motivate a team to achieve targets.
• Willingness to work peak times, weekends and holidays.

Responsibilities

• Lead store tasks as delegated by Store Manager, including Manager on Duty duties.
• Provide feedback and guidance to team members.
• Create exceptional customer experiences through product knowledge and selling behaviors.
• Maintain knowledge of products, policies and store strategies.
• Set daily goals and direct the team for the shift.

Skills

Customer-first selling

Leadership

Sales experience

Communication

Coaching

De-escalation

Flexibility

Education

High school diploma / GED or equivalent

Job description

Bath & Body Works is seeking a driven Key Holder to support sales plans through effective store and operational execution. You will lead on-duty tasks, coach associates, and ensure outstanding customer experiences through product knowledge and relationship-building.

The role requires flexibility for evenings, weekends, and holidays, with a focus on store standards, safety, and driving business results.