Lead Store Experience & Sales Keyholder

Bath & Body Works; Oxford (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

DailyPay

40% merchandise discount

Tuition-free education via Guild

Well-being benefits

Job summary

Bath & Body Works is seeking a Key Holder to support the execution of sales plans and store operations. You’ll help deliver exceptional customer experiences, coach teams, and ensure store standards and policies are followed. The role involves leading by example, training staff, and coordinating daily opening/closing routines.

The position emphasizes product knowledge, customer engagement, and adherence to safety standards in a fast-paced retail environment.

Qualifications

• Customer-first based retail mindset.
• Ability to coach associates and provide feedback.
• Strong communication and conflict-resolution skills.

Responsibilities

• Lead customer experiences and selling behaviors.
• Act as Manager on Duty when scheduled.
• Provide feedback to managers and support store goals.
• Demonstrate product knowledge and brand policies.
• Set daily shift goals and run opening/closing routines.
• Build connections with customers and make personalized recommendations.
• Assist with floorset execution and visual presentation.
• Maintain safety, cleanliness and store standards.

Skills

Customer-first mindset

Leadership

Sales experience

Effective communication

Coaching others

De-escalation

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Key Holder to support the execution of sales plans and store operations. You’ll help deliver exceptional customer experiences, coach teams, and ensure store standards and policies are followed. The role involves leading by example, training staff, and coordinating daily opening/closing routines.

The position emphasizes product knowledge, customer engagement, and adherence to safety standards in a fast-paced retail environment.