Key Holder & Customer Experience Leader (Store Ops)

Bath & Body Works; Palestine (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

DailyPay

Tuition assistance

Scholarships

Health coverage

Mental health support

Paid time off

Parental leave

Product discount

Job summary

Bath & Body Works is seeking a dedicated Key Holder to support sales execution, lead by example, and drive customer experience across daily store tasks and operations.

You’ll mentor associates, ensure product knowledge, and uphold brand standards while contributing to a lively, customer-focused environment. This role emphasizes teamwork, shift flexibility, and proactive communication to deliver feel-good moments daily.

Qualifications

• Customer-first retail mindset and experience in fostering a selling culture.
• Proven track record in sales, customer experience, and operational results.
• Strong communication skills with openness to feedback and rapid adaptation.

Responsibilities

• Lead delegated tasks as Store Manager on duty to address customer experience and store operations.
• Provide feedback and coaching to team members and managers.
• Demonstrate selling behaviors and product knowledge to create exceptional in-store experiences.
• Perform opening/closing routines, cash handling, shipments, and execute directives.

Skills

Customer focus

Sales excellence

Communication

Coaching

De-escalation

Shift flexibility

Team leadership

Education

High school diploma/GED or relevant work experience

Job description

Bath & Body Works is seeking a dedicated Key Holder to support sales execution, lead by example, and drive customer experience across daily store tasks and operations.

You’ll mentor associates, ensure product knowledge, and uphold brand standards while contributing to a lively, customer-focused environment. This role emphasizes teamwork, shift flexibility, and proactive communication to deliver feel-good moments daily.