Key Holder & Customer Experience Leader (Store Ops)

Bath & Body Works

Palestine (TX)

On-site

USD 36,000 - 52,000

Full time

15 hours ago
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Benefits offered by this job

DailyPay
Tuition assistance
Scholarships
Health coverage
Mental health support
Paid time off
Parental leave
Product discount

Job summary

Bath & Body Works is seeking a dedicated Key Holder to support sales execution, lead by example, and drive customer experience across daily store tasks and operations.

You’ll mentor associates, ensure product knowledge, and uphold brand standards while contributing to a lively, customer-focused environment. This role emphasizes teamwork, shift flexibility, and proactive communication to deliver feel-good moments daily.

Qualifications

  • Customer-first retail mindset and experience in fostering a selling culture.
  • Proven track record in sales, customer experience, and operational results.
  • Strong communication skills with openness to feedback and rapid adaptation.

Responsibilities

  • Lead delegated tasks as Store Manager on duty to address customer experience and store operations.
  • Provide feedback and coaching to team members and managers.
  • Demonstrate selling behaviors and product knowledge to create exceptional in-store experiences.
  • Perform opening/closing routines, cash handling, shipments, and execute directives.

Skills

Customer focus
Sales excellence
Communication
Coaching
De-escalation
Shift flexibility
Team leadership

Education

High school diploma/GED or relevant work experience

Job description

Bath & Body Works is seeking a dedicated Key Holder to support sales execution, lead by example, and drive customer experience across daily store tasks and operations.

You’ll mentor associates, ensure product knowledge, and uphold brand standards while contributing to a lively, customer-focused environment. This role emphasizes teamwork, shift flexibility, and proactive communication to deliver feel-good moments daily.

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