Store Lead - Banking & Customer Experience

TD Bank Group; City of Albany (NY); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank in Albany, NY is seeking a store supervisor to oversee day-to-day operations, ensure policy compliance, and drive customer service excellence. You will manage tellers and platform staff, handle cash processes, and coach the team to meet sales and advice objectives while maintaining risk controls.

The role emphasizes leading through change, maintaining regulatory compliance, and delivering a legendary customer experience in a busy branch environment.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and or sales in any capacity or equivalent
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching
• Good working knowledge of Outlook, Lotus Notes, Word and Excel

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and policy compliance.
• Lead, coach and develop the Store team to deliver exceptional customer service and advice.
• Manage teller and platform operations, cash handling, vault management and prevention of fraud.
• Interact with customers about financial products, loans and mortgages, and escalate as needed.
• Ensure compliance with regulatory requirements and maintain professional store environment.

Skills

Customer service leadership

Coaching skills

Verbal and written communication

Organization & multitasking

Relationship management

Education

HS Diploma or GED required; undergraduate degree preferred

Notary License (preferred)

2+ years related experience in customers/sales

Previous supervisory experience

Outlook/Lotus Notes/Word/Excel knowledge

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Albany, NY is seeking a store supervisor to oversee day-to-day operations, ensure policy compliance, and drive customer service excellence. You will manage tellers and platform staff, handle cash processes, and coach the team to meet sales and advice objectives while maintaining risk controls.

The role emphasizes leading through change, maintaining regulatory compliance, and delivering a legendary customer experience in a busy branch environment.