Store Lead — Banking & Customer Experience

TD; Washington (District of Columbia); On-site; USD 67,000 - 99,000; Full time

Job summary

TD Bank is seeking an Assistant Store Manager in Washington, DC to guide a team in delivering TD’s model of convenience, sales and advice while building trusted, long-term customer relationships.

You will manage day-to-day service, sales and operations, coaching staff to provide proactive advice and product recommendations in a compliant, customer-centric environment. Strong leadership and communication are essential.

Qualifications

• Undergraduate degree or equivalent experience required.
• 2+ years of experience working with customers and/or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Notary License (Preferred) and active NMLS registration preferred.

Responsibilities

• Lead a team delivering exceptional service, sales and operational objectives.
• Provide day-to-day leadership and direction for personalized service and advice while maintaining regulatory compliance.
• Oversee complex sales activities that involve multiple systems and partners.
• Deliver end-to-end financial guidance to customers and identify opportunities and referrals.

Skills

Customer service experience

Sales

Leadership

Verbal & written communication

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office

Job description

TD Bank is seeking an Assistant Store Manager in Washington, DC to guide a team in delivering TD’s model of convenience, sales and advice while building trusted, long-term customer relationships.

You will manage day-to-day service, sales and operations, coaching staff to provide proactive advice and product recommendations in a compliant, customer-centric environment. Strong leadership and communication are essential.