Store Leader: Banking & Customer Growth

TD Bank; Washington (District of Columbia); On-site; USD 97,000 - 146,000; Full time

Job summary

TD Bank in Washington, DC is seeking a Store Manager II to lead a consumer banking store, drive growth, and deliver a legendary employee and customer experience. You will manage a team, coach staff, oversee lending activity, and deepen customer relationships while meeting performance metrics.

Ideal candidates have 4+ years of leadership and small business lending experience, strong analytical and communication skills, and a proven track record in business development to support store goals.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience in retail, customer service and/or financial services industries; supervisory, leadership and coaching experience required.
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience required.
• Small Business and Consumer lending experience preferred.
• Knowledge of bank product lines and store operations and security.
• Proven ability to manage competing priorities and align efforts to store goals.
• Strong financial analysis skills.
• Excellent verbal and written communication skills.

Responsibilities

• Manages the service and advice team promoting a positive customer and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and participates in negotiations when necessary.
• Actively promotes the Bank's presence/brand within the community through participation in community business groups and initiatives.
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs.

Skills

Leadership

Coaching

Customer service

Financial analysis

Communication

MS Office

Education

Undergraduate degree or equivalent experience

Small Business and Consumer lending experience preferred

Tools

MS Office Suite

Job description

TD Bank in Washington, DC is seeking a Store Manager II to lead a consumer banking store, drive growth, and deliver a legendary employee and customer experience. You will manage a team, coach staff, oversee lending activity, and deepen customer relationships while meeting performance metrics.

Ideal candidates have 4+ years of leadership and small business lending experience, strong analytical and communication skills, and a proven track record in business development to support store goals.