Store Leader — Banking & Customer Advisory

TD Bank Group; New York (NY); On-site; USD 44,000 - 66,000; Full time

Job summary

TD Bank Group in New York seeks an Assistant Store Manager to lead day-to-day service, sales, and operations at a TD store. You will guide a team to deepen customer relationships, delivering TD’s model of convenient advice and personalized, connected experiences.

You will coach staff in providing proactive financial guidance, manage priorities, and ensure compliant, high-quality customer interactions. This role reports to Store Leadership and supports business growth.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Must maintain an active registration status with NMLS upon hire to be able to engage in conversations with customers about loan products.

Responsibilities

• Lead a team of service colleagues to achieve store objectives.
• Provide day-to-day team leadership and work direction for personalized service and advice.
• Oversee complex sales and advisory activities across multiple systems and partners.
• Deliver end-to-end financial advice aligned with TD’s consultative approach.
• Coach team on advice strategies and product knowledge to meet customer needs.
• Acquire and grow customer relationships through lead management and referrals.
• Ensure compliance with regulatory requirements and operational excellence.

Skills

Leadership

Communication

Sales experience

Operational management

Microsoft Office

Education

Undergraduate degree or equivalent experience

2+ years experience with customers/sales

Notary License (Preferred)

Active NMLS registration

Job description

TD Bank Group in New York seeks an Assistant Store Manager to lead day-to-day service, sales, and operations at a TD store. You will guide a team to deepen customer relationships, delivering TD’s model of convenient advice and personalized, connected experiences.

You will coach staff in providing proactive financial guidance, manage priorities, and ensure compliant, high-quality customer interactions. This role reports to Store Leadership and supports business growth.