Store Lead: Banking & Customer Advisory

TD Bank; Olney (MD); On-site; USD 33,000 - 47,000; Full time

Job summary

TD Bank in Olney, Maryland seeks an on-site Store Supervisor to lead the teller team and manage customer service in a fast-paced branch. You will supervise daily operations, ensure compliance, and support sales objectives while maintaining a legendary customer experience.

The role requires a HS diploma or GED (degree preferred), 2+ years of customer service or supervisory experience, and strong organizational skills. Notary license is a plus, familiarity with TD policies helps success.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service or sales.
• Notary License preferred.
• Strong organization and communication skills.

Responsibilities

• Provide supervisory oversight to a team of advisory and service colleagues to meet store objectives.
• Lead day-to-day team activities and delegate tasks with regulatory compliance.
• Coach and develop staff to deliver exceptional customer service and sales conversations.
• Support execution of store goals and customer experience plans.
• Handle escalations and maintain a safe, compliant store environment.

Skills

Customer service

Leadership

Coaching

Communication

Organization

Team supervision

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Olney, Maryland seeks an on-site Store Supervisor to lead the teller team and manage customer service in a fast-paced branch. You will supervise daily operations, ensure compliance, and support sales objectives while maintaining a legendary customer experience.

The role requires a HS diploma or GED (degree preferred), 2+ years of customer service or supervisory experience, and strong organizational skills. Notary license is a plus, familiarity with TD policies helps success.