Store Leader: Customer Experience & Team Coach

TD; Philadelphia (Philadelphia County); On-site; USD 68,770,000 - 95,771,000; Full time

Job summary

TD Bank in Philadelphia, PA seeks a Store Supervisor to lead day-to-day operations, drive service excellence and ensure compliance. You will manage tellers, handle escalations, and coach staff to deepen customer relationships while promoting TD’s products and services.

The role requires a HS diploma or GED, 2+ years of customer/sales experience, and strong communication skills. Notary preferred; NMLS-related duties may apply.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License preferred.
• Previous supervisory or demonstrated ability in providing direction and coaching.
• Proven ability to meet and exceed customers' expectations.
• Strong organization, verbal and written communication skills; able to multi-task.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and compliance.
• Manage teller, platform and customer escalations in absence of other managers.
• Lead, coach and develop team on delivering excellent customer service and advice.
• Engage customers with TD products and services to deepen relationships.
• Maintain regulatory, privacy and safety standards across the store.

Education

HS Diploma or GED

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Philadelphia, PA seeks a Store Supervisor to lead day-to-day operations, drive service excellence and ensure compliance. You will manage tellers, handle escalations, and coach staff to deepen customer relationships while promoting TD’s products and services.

The role requires a HS diploma or GED, 2+ years of customer/sales experience, and strong communication skills. Notary preferred; NMLS-related duties may apply.