Store Leader - Banking Services & Customer Experience

TD Bank Group; Alexandria (VA); Hybrid; USD 67,000 - 99,000; Full time

Job summary

TD Bank Group on King Street in Alexandria seeks an Assistant Store Manager to lead a team delivering TD’s model of convenience, sales and advice, and a personalized customer experience. You will supervise day-to-day service, sales, and operations on the teller line and platform, guiding colleagues to meet store objectives.

The role requires a undergraduate degree or equivalent, 2+ years of customer or sales experience, supervisory skills, and strong communication.

Qualifications

• 2+ years experience working with customers and/or sales
• Supervisory or leadership experience preferred
• Strong verbal and written communication skills
• Proficient in Microsoft Office
• Knowledge of banking products and services preferred

Responsibilities

• Lead a team to deliver legendary customer service and achieve store objectives
• Provide end-to-end advice and support to customers on banking products
• Oversee day-to-day operations, teller and platform activities, and compliance
• Coach and develop colleagues to improve performance and customer experience

Job description

TD Bank Group on King Street in Alexandria seeks an Assistant Store Manager to lead a team delivering TD’s model of convenience, sales and advice, and a personalized customer experience. You will supervise day-to-day service, sales, and operations on the teller line and platform, guiding colleagues to meet store objectives.

The role requires a undergraduate degree or equivalent, 2+ years of customer or sales experience, supervisory skills, and strong communication.