Store Supervisor - Banking & Customer Experience

TD Bank; New York (NY); On-site; USD 35,128 - 49,593; Full time

Job summary

TD Bank Ridgewood store seeks a Store Supervisor to lead day-to-day operations, ensure policy compliance, and protect customers and the bank. You will run teller operations, manage platform activity, and handle escalations in a fast-paced retail banking environment.

The ideal candidate has supervisory experience, strong communication skills, and a solid understanding of TD’s products and risk controls. Notary license is a plus; growth opportunities abound in a supportive team culture.

Qualifications

• Supervises day-to-day activities to ensure operations and policy compliance.
• Maintains risk controls and protects customers and TD Bank.
• Manages teller, platform, and escalated customer issues when needed.

Responsibilities

• Lead and coach the store team to deliver exceptional service and sales.
• Oversee lobby, front-line transactions, and complex customer inquiries.
• Ensure adherence to policies, security, and regulatory requirements.
• Collaborate with partners to deepen customer relationships and cross-sell TD products.

Skills

Supervisory experience

Customer service

Regulatory knowledge

Communication skills

Leadership

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank Ridgewood store seeks a Store Supervisor to lead day-to-day operations, ensure policy compliance, and protect customers and the bank. You will run teller operations, manage platform activity, and handle escalations in a fast-paced retail banking environment.

The ideal candidate has supervisory experience, strong communication skills, and a solid understanding of TD’s products and risk controls. Notary license is a plus; growth opportunities abound in a supportive team culture.