Store Keyholder & Customer Experience Lead

Torrid; Pasadena (TX); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Associate discount

Monthly discount coupon

Mental health resources

Sick time

401K match

ESPP

Tuition reimbursement

Résumé du poste

Torrid is seeking a Keyholder in Pasadena, TX to support store management, drive KPI results, and deliver an exceptional shopping experience. You will lead by example, assist with merchandise execution, and ensure smooth register operations while acting as Manager on Duty when needed.

The role requires flexibility to work holidays, nights, and weekends, with a focus on customer service, product knowledge, and adapting to changing fashion trends.

Qualifications

• Previous specialty/apparel retail management experience with proven ability to lead teams and achieve sales targets.
• Ability to multitask in a fast-paced environment while delivering excellent customer experience.
• Fashion-focused mindset and ability to stay current with trends and store presentation.

Responsabilités

• Support store management in achieving KPI goals and company objectives.
• Demonstrate selling skills and customer service to foster loyalty and positive connections.
• Assist in merchandise strategies and maintain a clean, inviting store environment.

Connaissances

Retail management

Team leadership

Sales performance

Customer service

Multitasking

Adaptability

Fashion trends

Description du poste

Torrid is seeking a Keyholder in Pasadena, TX to support store management, drive KPI results, and deliver an exceptional shopping experience. You will lead by example, assist with merchandise execution, and ensure smooth register operations while acting as Manager on Duty when needed.

The role requires flexibility to work holidays, nights, and weekends, with a focus on customer service, product knowledge, and adapting to changing fashion trends.