Keyholder: Fashion Retail Lead & Customer Experience

Torrid; Tacoma (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Associate discount 50%

401K with Company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Job summary

Torrid in Tacoma is seeking a dedicated Keyholder to support store management and deliver an exceptional shopping experience. You will contribute to achieving KPI goals, drive add-on sales, and maintain a clean, inviting store environment that reflects the Torrid brand.

The role requires leadership of a team, flexibility to work holidays, nights, and weekends, and a strong focus on fashion trends to engage customers and build loyalty.

Qualifications

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance.
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience.
• Be fashioned focused and stay on top of current trends.

Responsibilities

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

Skills

Retail management

Sales performance

Team leadership

Customer service

Multitasking

Fashion knowledge

Job description

Torrid in Tacoma is seeking a dedicated Keyholder to support store management and deliver an exceptional shopping experience. You will contribute to achieving KPI goals, drive add-on sales, and maintain a clean, inviting store environment that reflects the Torrid brand.

The role requires leadership of a team, flexibility to work holidays, nights, and weekends, and a strong focus on fashion trends to engage customers and build loyalty.