Retail Keyholder & Customer Experience Lead

Torrid; Torrance (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Associate discount

401K with company match

ESPP

Tuition reimbursement

Job summary

Torrid is seeking a dedicated Keyholder for our Torrance, CA store. You will support the store management team, open/close the store, and deliver an exceptional shopping experience for customers.

Responsibilities include achieving KPI goals, leading the team in selling and service, implementing merchandise strategies, and ensuring a clean, inviting storefront. Flexibility for holidays, nights, and weekends is required.

Qualifications

• Previous specialty/apparel retail management experience with proven ability to lead teams to success and strong sales performance.
• Ability to multitask in a fast-paced environment while delivering an amazing customer experience.
• Retail and fashion trends knowledge and flexibility to adapt to various situations and schedules.

Responsibilities

• In partnership with management, achieve store objectives and KPI goals.
• Demonstrate Torrid's selling skills and customer service to foster loyalty.
• Support merchandise strategies and maintain a clean, inviting store environment.

Skills

Sales experience

Customer service

Team leadership

Merchandise knowledge

Job description

Torrid is seeking a dedicated Keyholder for our Torrance, CA store. You will support the store management team, open/close the store, and deliver an exceptional shopping experience for customers.

Responsibilities include achieving KPI goals, leading the team in selling and service, implementing merchandise strategies, and ensuring a clean, inviting storefront. Flexibility for holidays, nights, and weekends is required.