Store Key Holder & Duty Manager: Lead, Secure, Serve

Books A Million; Nashville (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Health insurance & vision

401(k) plan with company match

Paid time off

Employee discounts

Employee assistance program

Job summary

Books-A-Million in Nashville is seeking a Keyholder to act as a limited Manager on Duty, ensuring store security and guiding the team under supervision. You will lead category teams, uphold company policies, and strive for excellent customer service.

As a key member of management, you will handle bank deposits, stock merchandising, staff training, and daily communications, while maintaining operational efficiency and a welcoming shopping environment for customers.

Qualifications

• High school diploma or equivalent
• Previous supervisor experience
• 18 years of age or older
• Successful completion of all background screenings

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and picks up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Action orientation

Education

High school diploma or equivalent

Tools

Computer and cash register skills

Job description

Books-A-Million in Nashville is seeking a Keyholder to act as a limited Manager on Duty, ensuring store security and guiding the team under supervision. You will lead category teams, uphold company policies, and strive for excellent customer service.

As a key member of management, you will handle bank deposits, stock merchandising, staff training, and daily communications, while maintaining operational efficiency and a welcoming shopping environment for customers.