Keyholder & On-Duty Store Leader

Books A Million; Baton Rouge (LA); On-site; USD 27,000 - 42,000; Full time

Job summary

Books A Million seeks a Keyholder to act as a limited Manager on Duty, protecting store assets and supporting the management team. You will lead category teams, uphold store policies, and ensure smooth daily operations.

Responsibilities include maintaining security, managing inventory, training associates, handling customer concerns, coordinating briefings, and assisting with banking tasks as required.

Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisor role.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Performs other duties as assigned.

Skills

Strong communication

Leadership

Customer service

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Cash register skills

Computer skills

Job description

Books A Million seeks a Keyholder to act as a limited Manager on Duty, protecting store assets and supporting the management team. You will lead category teams, uphold store policies, and ensure smooth daily operations.

Responsibilities include maintaining security, managing inventory, training associates, handling customer concerns, coordinating briefings, and assisting with banking tasks as required.