Store Key Holder & Team Leader

Books A Million; Kokomo (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness

Life Insurance

Disability Coverage

401(k) Matching

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

Books-A-Million in Kokomo, IN is seeking a Keyholder to act as a limited Manager on Duty, maintaining store security and supporting the management team.

The role focuses on leading category teams, ensuring customer service excellence, and assisting with training, merchandising, and daily operations.

Candidates should have a high school diploma and prior supervisory experience; background screenings will be completed.

Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisor role.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.

Skills

Strong communication

Customer service

Leadership

Cash handling

Education

High school diploma or equivalent

Job description

Books-A-Million in Kokomo, IN is seeking a Keyholder to act as a limited Manager on Duty, maintaining store security and supporting the management team.

The role focuses on leading category teams, ensuring customer service excellence, and assisting with training, merchandising, and daily operations.

Candidates should have a high school diploma and prior supervisory experience; background screenings will be completed.