Key Holder & Store Lead - On-Duty Manager

Books A Million; West Lebanon (NH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health, dental and vision coverage

401(k) with company matching

Job summary

Books-A-Million is seeking a Keyholder to act as a limited Manager on Duty, safeguarding the store and assisting the management team. You will lead category teams, support merchandising standards, and coach associates to deliver high levels of service.

Your role emphasizes security, efficient operations, and effective communication with staff to resolve issues and maintain a positive shopping experience.

Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisor role.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and picks up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Perform other duties as assigned.

Skills

Communication

Supervision

Cash handling

Customer service

Education

High school diploma or equivalent

Tools

Cash register

Job description

Books-A-Million is seeking a Keyholder to act as a limited Manager on Duty, safeguarding the store and assisting the management team. You will lead category teams, support merchandising standards, and coach associates to deliver high levels of service.

Your role emphasizes security, efficient operations, and effective communication with staff to resolve issues and maintain a positive shopping experience.