Keyholder & Team Leader: Security, Service & Merchandising

Books A Million; Kokomo (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation

Health & Wellness: Medical, dental, &视

Life insurance

Disability coverage

401(k) retirement plan

Paid time off

Employee discounts

Employee assistance program

Job summary

Books-A-Million in Kokomo, IN is seeking a reliable Keyholder to act as a limited Manager on Duty, safeguarding store assets and supporting the management team. You will lead assigned category teams, ensure excellent customer service, and uphold company policies.

This role requires a high school diploma, prior supervisory experience, and the ability to stand for extended periods. You’ll handle cash, deposits, and daily operations while training associates and communicating with the team to

Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisor role.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store and is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly/monthly meetings.
• Drops off bank deposit and picks up change order as needed.
• Picks up café grocery supplies as needed.
• Performs other duties as assigned.

Skills

Strong communication

Supervisor experience

Customer service

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Books-A-Million in Kokomo, IN is seeking a reliable Keyholder to act as a limited Manager on Duty, safeguarding store assets and supporting the management team. You will lead assigned category teams, ensure excellent customer service, and uphold company policies.

This role requires a high school diploma, prior supervisory experience, and the ability to stand for extended periods. You’ll handle cash, deposits, and daily operations while training associates and communicating with the team to