Store Leader on Duty | Key Holder & Customer Experience

Books A Million; St. Clairsville (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

Books A Million in Ohio seeks a Keyholder to act as a limited Manager on Duty, maintaining store security and supporting the management team. The role leads assigned categories, drives sales, and ensures adherence to company policies while delivering strong customer service.

You will handle banking tasks, supervise associates, oversee merchandising and cleanliness, and participate in daily briefings and meetings.

Qualifications

• High school diploma or equivalent is required.
• Previous supervisory experience is required.
• Must be 18 years of age or older.
• Successful completion of all background screenings is required.

Responsibilities

• Leads assigned category team to maximize profits and customer service while following company policies.
• Operates the store as a limited Manager on Duty with the management team.
• Maintains store security as a key-holding manager.
• Delivers high level customer service and resolves customer complaints.
• Maintains merchandising, cleanliness, and operational efficiency of the store.

Skills

Cash register skills

Computer skills

Strong communication

Education

High school diploma or equivalent

Job description

Books A Million in Ohio seeks a Keyholder to act as a limited Manager on Duty, maintaining store security and supporting the management team. The role leads assigned categories, drives sales, and ensures adherence to company policies while delivering strong customer service.

You will handle banking tasks, supervise associates, oversee merchandising and cleanliness, and participate in daily briefings and meetings.