Store Key Holder & Customer Experience Lead

URBN Urban Outfitters, Inc.; Willow Grove (PA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

medical

dental

vision

PTO

generous employee discounts

retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to support store leadership in delivering outstanding customer service and achieving daily store goals at our Willow Grove location.

The role involves leading teams, managing tasks, and ensuring accurate product pricing and promotions. Responsibilities include driving sales, mentoring associates, and maintaining a clean, safe store environment while assisting with in-store pickups and promotions.

Qualifications

• Experience leading a team in a retail environment.
• Excellent interpersonal and communication skills across levels of staff and management.
• Must be comfortable on a ladder and able to lift and push more than 50 lbs.
• Ability to work flexible hours including nights, weekends, and holidays as needed.

Responsibilities

• Initiates conversations with customers on entry and informs them of current promotions.
• Engages multiple customers, sharing product details and pricing.
• Delivers a seamless shopping experience with product knowledge and pricing strategies.
• Assists in-store pickup and loads items into customers' vehicles.
• Leads the store environment and customer experience by managing the daily zone chart and driving sales.
• Provides timely employee feedback to create a culture of action and accountability.
• Offers insights on associate performance to leadership for development.
• Maintains store standards and collaborates with partners to receive and display new products.
• Supports opening/closing procedures and ensures pricing and promotions are executed accurately.
• Upholds safety standards, inventory accuracy, and store profitability.
• Participates in daily meetings and shares product knowledge; supports onboarding and zone development.

Skills

Leadership experience

Strong communication

Lift over 50 lbs

Flexible hours

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to support store leadership in delivering outstanding customer service and achieving daily store goals at our Willow Grove location.

The role involves leading teams, managing tasks, and ensuring accurate product pricing and promotions. Responsibilities include driving sales, mentoring associates, and maintaining a clean, safe store environment while assisting with in-store pickups and promotions.