Store Key Holder - Customer Experience & Team Leader

URBN Urban Outfitters, Inc.; City of Niagara Falls (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Retirement savings

Paid time off

Job summary

URBN Urban Outfitters, Inc. in New York, NY, is seeking a Key Holder to support the store leadership team in service, selling, and daily processes. You will mentor the associate team and help execute store operations to create a customer-centric environment.

The role emphasizes collaboration with leadership, driving sales using KPIs, and delivering seamless omni-channel experiences while maintaining store standards and visual messaging. Flexibility for nights, weekends, and holidays is required.

Responsibilities

• Customer Experience: Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
• Leadership + Team Management: Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer's experience
• Supports the training of the associate team, including new hire onboarding
• Visual + Business Operations: Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
• Communication + Relationships: Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Job description

URBN Urban Outfitters, Inc. in New York, NY, is seeking a Key Holder to support the store leadership team in service, selling, and daily processes. You will mentor the associate team and help execute store operations to create a customer-centric environment.

The role emphasizes collaboration with leadership, driving sales using KPIs, and delivering seamless omni-channel experiences while maintaining store standards and visual messaging. Flexibility for nights, weekends, and holidays is required.