Store GM: Lead Team, Elevate Guest Experience & Growth

Dunkin'; Holland Charter Township (MI); Presencial; USD 75.000 - 110.000; Jornada completa

Descripción de la vacante

Smoothie King in Holland Charter Township, MI seeks a General Manager to lead a high-performing team and deliver an outstanding guest experience. You will focus on strategic, operational, and leadership excellence while cultivating curiosity and readiness to take on new challenges to lift the team’s capabilities.

You will hire and develop staff, manage P&L and scheduling tools, maintain supplier relations, review KPIs, manage cash, ensure food safety, promote brand standards, drive local

Formación

• High school diploma required.
• Associate or bachelor’s degree in business, hospitality management, or similar field preferred.
• Minimum 2 years’ experience as a manager or supervisor in a restaurant or similar retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills and energy for working with people.
• Integrity, honesty, and alignment with culture, values, and mission.
• Customer-first attitude and ability to connect with customers and respond to needs.
• Bias toward action and willingness to roll up sleeves to get the job done.
• Ability to work varied hours including evenings, weekends, and holidays.

Responsabilidades

• Hire, develop, and lead the team to provide a great guest experience and fulfill our mission.
• Use operational tools like Profit and Loss, Daily Business Review, Cash & Deposit Log, and scheduling tools for excellence.
• Maintain supplier relationships (inventory management, shipments).
• Review store KPIs to identify problems and opportunities, and adjust accordingly.
• Manage cash activities (daily deposits).
• Ensure food safety guidelines are followed by all team members.
• Promote brand standards aligned with company vision.
• Maintain store appearance and cleanliness per brand standards.
• Drive implementation of programs through action planning and inspiring the team.
• Develop local store marketing plans to support brand initiatives and community outreach.
• Recognize and reinforce achievements using existing tools and new methods.

Conocimientos

Leadership

Interpersonal skills

Customer focus

Integrity

Action oriented

Flexibility

Educación

High school diploma

Associate or bachelor’s degree in business/hospitality management

Herramientas

MS Word

MS Excel

Descripción del empleo

Smoothie King in Holland Charter Township, MI seeks a General Manager to lead a high-performing team and deliver an outstanding guest experience. You will focus on strategic, operational, and leadership excellence while cultivating curiosity and readiness to take on new challenges to lift the team’s capabilities.

You will hire and develop staff, manage P&L and scheduling tools, maintain supplier relations, review KPIs, manage cash, ensure food safety, promote brand standards, drive local