Store General Manager - Lead Teams, Elevate Guest Service

Smoothie King; Toledo (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Smoothie King is seeking a General Manager to lead a store team, deliver an exceptional guest experience, and drive operational excellence. You will manage P&L, scheduling, and inventory tools while maintaining supplier relations and food safety compliance.

The role emphasizes brand standards, store appearance, and local marketing initiatives to support growth and community outreach. A strong leader with flexibility in hours is needed.

Qualifications

• High school diploma required; associate/bachelor’s in business or hospitality preferred.
• Minimum 2 years as a manager/supervisor in a restaurant or retail customer service.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills and customer-focused approach.
• Operate with integrity and align with brand values and mission.
• Customer comes first; identify and respond to customer needs.
• Proactive, hands-on leader who will roll up sleeves to get the job done.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Hire, develop, and lead the store team to deliver a great guest experience.
• Use tools like P&L, Daily Business Review, cash logs, and scheduling/inventory systems for excellence.
• Maintain relationships with suppliers and manage inventory shipments.
• Review KPIs to identify issues and opportunities and adjust accordingly.
• Manage cash activities including daily deposits.
• Ensure compliance with food safety guidelines by all team members.

Skills

People leadership

Guest experience

Interpersonal skills

Customer focus

Bias for action

Education

High school diploma or equivalent

Associate or bachelor’s degree in business/hospitality management

Tools

Microsoft Word

Microsoft Excel

Job description

Smoothie King is seeking a General Manager to lead a store team, deliver an exceptional guest experience, and drive operational excellence. You will manage P&L, scheduling, and inventory tools while maintaining supplier relations and food safety compliance.

The role emphasizes brand standards, store appearance, and local marketing initiatives to support growth and community outreach. A strong leader with flexibility in hours is needed.