Store Operations Leader: Guest Experience & Growth

Smoothie King (SKFI); Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Smoothie King is seeking an Assistant General Manager to help the General Manager lead the store team toward an exceptional guest experience while upholding brand standards. This role covers hiring, training, and daily operations to ensure smooth performance and strong community presence.

You will monitor KPIs, manage cash and safety, and drive local marketing initiatives to grow the business within the Grand Rapids market. Strong communication and leadership are essential.

Qualifications

• High school diploma or GED required.
• 2+ years as a shift lead or equivalent in food service/retail.
• ServSafe Certification preferred.
• Strong written and verbal communication skills.

Responsibilities

• Assist the General Manager with hiring, developing, and leading the team to deliver an exceptional guest experience.
• Use store systems for scheduling, inventory, and financials to run operations smoothly.
• Develop local store marketing plans and community outreach to support brand initiatives.
• Collaborate with the GM to maintain brand standards and address KPIs for improvement.
• Oversee cash handling and ensure food safety and store cleanliness at all times.

Skills

Communication skills

Team leadership

Guest service

Problem solving

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

POS systems

Job description

Smoothie King is seeking an Assistant General Manager to help the General Manager lead the store team toward an exceptional guest experience while upholding brand standards. This role covers hiring, training, and daily operations to ensure smooth performance and strong community presence.

You will monitor KPIs, manage cash and safety, and drive local marketing initiatives to grow the business within the Grand Rapids market. Strong communication and leadership are essential.