Store GM: Inspire Teams & Elevate Guest Experience

Dunkin'; Lansing (MI); Presencial; USD 52.000 - 72.000; Jornada completa

Descripción de la vacante

Smoothie King in Lansing, MI is seeking a General Manager to lead a high-performing team and deliver an exceptional guest experience, aligned with our mission to inspire healthy and active lifestyles.

You will drive operations using standard tools, manage supplier relationships, and uphold food safety and brand standards while developing local marketing and community outreach efforts. This role emphasizes leadership, coaching, and a hands-on approach to daily store management.

Formación

• High school diploma required; associate or bachelor’s preferred in business or hospitality.
• Minimum 2 years’ experience as manager or supervisor in a restaurant or retail customer service setting.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills and energy for working with people.
• Customer-first attitude with ability to respond to customer needs.
• Bias toward action and willingness to do what it takes to get the job done.

Responsabilidades

• Hire, develop, and lead the store team to provide a great guest experience.
• Use operational tools (P&L, Daily Business Review, Cash & Deposit Log, scheduling) to run operations.
• Maintain relationships with suppliers and manage inventory.
• Review KPIs to identify issues and implement improvements.
• Manage store cash activities and deposits.
• Ensure food safety and brand standards are consistently met.
• Promote brand standards and store appearance in line with company vision.
• Develop local marketing and community outreach to support brand initiatives.
• Recognize team achievements using existing programs and creative methods.

Conocimientos

Team leadership

Customer service

Interpersonal skills

Problem solving

Educación

High school diploma

Business/Hospitality degree preferred

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Smoothie King in Lansing, MI is seeking a General Manager to lead a high-performing team and deliver an exceptional guest experience, aligned with our mission to inspire healthy and active lifestyles.

You will drive operations using standard tools, manage supplier relationships, and uphold food safety and brand standards while developing local marketing and community outreach efforts. This role emphasizes leadership, coaching, and a hands-on approach to daily store management.