Store General Manager — Inspire Guests, Drive Growth

Smoothie King (SKFI); Holland (MI); On-site; USD 52,000 - 66,000; Full time

Job summary

Smoothie King is seeking a General Manager to lead a high-performing team and deliver exceptional guest experiences. The role emphasizes operational discipline, strategic planning, and leadership excellence across store performance, inventory, and safety standards.

You will coach staff, manage scheduling and inventory, and execute local marketing and community events to support brand initiatives, while upholding Smoothie King’s mission of healthy living.

Qualifications

• Must have leadership experience in a restaurant or retail customer service setting.
• 2+ years in a managerial or supervisory role.
• Basic knowledge of Word and Excel for reporting and scheduling.
• Strong communication and guest-service orientation.

Responsibilities

• Hire, develop, and lead store team to deliver outstanding guest experiences.
• Utilize Profit & Loss, Daily Business Review, and scheduling tools to drive operational excellence.
• Manage store inventory, supplier relationships, and shipments.
• Monitor KPIs and drive improvements across safety, cleanliness, and brand standards.
• Oversee cash handling, deposits, and daily financial controls.
• Ensure food-safety compliance and train team members accordingly.
• Lead local store marketing and community events to support brand initiatives.
• Recognize and reward team achievements using company tools.

Skills

People management

Customer service orientation

Interpersonal skills

Integrity & ethics

Leadership

Adaptability

Education

High school diploma

Associate/Bachelor in business or hospitality

Tools

Microsoft Word

Microsoft Excel

Job description

Smoothie King is seeking a General Manager to lead a high-performing team and deliver exceptional guest experiences. The role emphasizes operational discipline, strategic planning, and leadership excellence across store performance, inventory, and safety standards.

You will coach staff, manage scheduling and inventory, and execute local marketing and community events to support brand initiatives, while upholding Smoothie King’s mission of healthy living.